Gurugram, Haryana, India - 122018 Mon to Fri- 9:00am - 6:30pm
service-details
section-title
PROCESS CONSULTING

Collect, document, and visualize information about current processes through interviews and other qualitative methods with the involved stakeholders. This includes utilizing tools such as flowcharts, value stream mapping, and process modelling software.

Process Mapping and Analysis

Collect, document, and visualize information about current processes through interviews and other qualitative methods with the involved stakeholders. This includes utilizing tools such as flowcharts, value stream mapping, and process modelling software.

Root Cause Analysis (RCA)

Using process maps, we identify the root causes of problems or incidents. This approach is widely used in industries such as oil and gas, manufacturing, healthcare, information technology, and others to investigate and resolve issues, ensuring they don't recur. Root Cause Analysis (RCA) methods like Fishbone, Five Whys, or PROACT help pinpoint not only immediate causes of an issue but also the deeper, systemic factors that contribute to the problem.

Process Design and Redesign

We develop processes for companies launching new products or services, entering new markets, or establishing additional business units as part of their expansion strategy. Additionally, we assist in process redesign when existing processes are inefficient and not delivering desired results. This involves fundamentally rethinking and redesigning processes to achieve significant improvements. We utilize various techniques, such as Lean principles to eliminate waste and streamline workflows, and Six Sigma tools to reduce process variation and enhance quality. This also involves automating and integrating software to facilitate the implementation of new process designs.

Implementation Support and Monitoring

We collaborate closely with companies to manage the implementation process from planning till execution. This involves creating project timelines, defining milestones, and allocating resources effectively. Our role includes providing technical support and troubleshooting to ensure seamless integration of new software and technologies. We assist in establishing monitoring mechanisms and fostering a culture of continuous improvement within the organization.

Evaluation and Continuous Improvement

We ensure that current processes align with the organization’s strategic goals and objectives. We monitor external environmental changes and adjust processes accordingly. We promote continuous improvement through programs such as Kaizen or Lean Six Sigma. Our focus includes identifying risks linked to process changes or ongoing operations, and devising strategies to mitigate these risks and maintain the continuity of improved processes.

Knowledge Transfer and Capability Building

We update process documentation and Standard Operating Procedures (SOPs) based on lessons learned and enhancements. We create platforms for sharing knowledge to capture and distribute best practices throughout the organization. We offer continuous training and development opportunities to equip staff with the skills required to uphold optimized processes. We integrate feedback and insights from evaluations into our training programs.